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Justin McCallum

If a customer buys more than 1 item as part of the same order, it would be cool to have the Automatic Messages only send (and also combine) when all items in that order have updated to Order was placed, Tracking number available, and Order was delivered, respectively.

For example, have the tracking number available message display all tracking numbers for all items all in one message instead of separate messages for each item. That way, if a customer orders 3 items for example, they only get 1 message with all 3 tracking numbers as opposed to 3 separate messages which can clog up the customers emails and spam them in the mobile version of the messaging system.

I've had multiple customers mention that they sometimes miss other messages because they get multiple messages per item. Plus, if I need to reach the customer for some other issue, that message can get lost because they get 9 other messages when just ordering 3 items.