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Dana Shafran |
Feature Request: Improve Ticket Search and Order Identification
Hello,
I would like to request an improvement to the ticket chat system to make it easier to locate and manage support tickets.
Currently, finding a ticket using an Order ID, or identifying the Order ID associated with a ticket, is unnecessarily complicated. I often have to search through my emails to find this information instead of accessing it directly within the chat.
I suggest the following improvements:
Display the Ticket Number clearly in the chat list and inside each ticket conversation.
Display the Order ID alongside the Ticket Number in the ticket dropdown or ticket details.
Add a Search Bar to the chat interface that allows users to search and filter conversations by Ticket Number or Order ID.
Even implementing the search functionality alone would significantly improve efficiency.
Managing a large volume of orders and support tickets makes this a particularly important feature. These improvements would save time, eliminate unnecessary email searches, and make ticket management much more efficient.
Thank you for considering this request.